Critical Incident Response and Trauma Support
About this course

Overview

After a serious incident an organisation has a short window in which its response genuinely matters. For HR teams and employee assistance coordinators, this covers trauma and grief responses, what to do in the first hours and days, and how to support recovery without improvising it.

What you will be able to do

Learning outcomes

  • Recognise common reactions to workplace trauma
  • Activate a critical incident response plan
  • Offer appropriate immediate support
  • Coordinate follow-up care for affected staff
  • Refer people to specialist services
What the course sets out to do

Course objectives

  • Understand trauma and grief responses
  • Plan a critical incident response
  • Provide immediate psychological support
  • Coordinate support after an incident
  • Signpost to specialist help when needed
Course content

Modules

01

Trauma and grief

Introduces how people respond to traumatic workplace events.

02

Response planning

Preparing a critical incident response plan.

03

Immediate support

Providing psychological first aid in the aftermath.

04

Coordinating care

Organising follow-up support for affected staff.

05

Referral and specialist help

Covers when and how to refer to specialist services.

06

Supporting responders

Caring for the HR and EAP staff who respond.

Who it is for

Target audience

HR teams, EAP coordinators, and wellbeing staff responsible for support after workplace incidents.

Before you start

Prerequisites

An HR, employee assistance or people management role.

Ready to register?

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