
About this course
Overview
After a serious incident an organisation has a short window in which its response genuinely matters. For HR teams and employee assistance coordinators, this covers trauma and grief responses, what to do in the first hours and days, and how to support recovery without improvising it.
What you will be able to do
Learning outcomes
- Recognise common reactions to workplace trauma
- Activate a critical incident response plan
- Offer appropriate immediate support
- Coordinate follow-up care for affected staff
- Refer people to specialist services
What the course sets out to do
Course objectives
- Understand trauma and grief responses
- Plan a critical incident response
- Provide immediate psychological support
- Coordinate support after an incident
- Signpost to specialist help when needed
Course content
Modules
01Trauma and grief
Introduces how people respond to traumatic workplace events.
02Response planning
Preparing a critical incident response plan.
03Immediate support
Providing psychological first aid in the aftermath.
04Coordinating care
Organising follow-up support for affected staff.
05Referral and specialist help
Covers when and how to refer to specialist services.
06Supporting responders
Caring for the HR and EAP staff who respond.
Who it is for
Target audience
HR teams, EAP coordinators, and wellbeing staff responsible for support after workplace incidents.
Before you start
Prerequisites
An HR, employee assistance or people management role.