Mobile money, instant payments, and what changes for a bank once it becomes the plumbing underneath somebody else's digital product.
Banks are steadily becoming the plumbing underneath somebody else's product, which changes what the business actually is. This covers mobile money, instant payments and the platform thinking that follows, including where a bank can still hold on to the customer relationship.
How digital channels are reshaping banking and customer expectations.
Mobile money models, agents, and the role of banks and telcos.
Real-time payment rails, standards, and interoperability.
APIs, open banking, and banks as platforms for ecosystems.
Security, fraud, and operational risk in digital payments.
Positioning and building digital products and partnerships.
Digital banking, payments, and product staff, and channel and innovation teams in banks.
A banking, payments or financial services role.
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