Executive Assistant Masterclass
About this course

Overview

At senior level the job stops being administration and becomes judgement about access, priority and information. For experienced assistants, this works on diary control, briefing an executive properly, and the gatekeeping and discretion that protect a principal's time without stalling everyone else.

What you will be able to do

Learning outcomes

  • Manage a demanding diary against shifting priorities
  • Produce briefing packs that save the executive time
  • Filter and route requests with confidence
  • Represent the executive appropriately to others
  • Anticipate needs and act ahead of them
What the course sets out to do

Course objectives

  • Master complex diary and priority management
  • Prepare concise briefings and materials
  • Apply sound gatekeeping and access judgement
  • Manage stakeholders on the executive's behalf
  • Handle confidential and sensitive information
Course content

Modules

01

Strategic Diary Management

Prioritising, protecting time, and managing competing demands on the executive.

02

Briefing and Preparation

Assembling briefing packs and preparing the executive for meetings and events.

03

The Gatekeeping Discipline

Filtering access and requests while maintaining relationships and discretion.

04

Stakeholder Management

Representing the executive and managing internal and external stakeholders.

05

Confidentiality and Judgement

Handling sensitive information and exercising judgement under pressure.

06

The Trusted Partnership

Building the working relationship that lets an EA operate with real autonomy.

Who it is for

Target audience

Experienced executive assistants and senior personal assistants supporting directors and senior executives.

Before you start

Prerequisites

Experience as an executive or personal assistant. Not an entry-level course.

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