How to get more of what is owed actually paid. Segmenting the debt book, choosing the right enforcement step, and knowing when to stop chasing a case.
An assessment is not revenue until it is paid, and most debt books get worked in the wrong order. You go through segmenting arrears by age, size and recoverability, choosing the enforcement step that fits each segment, and making the harder call about when a case is costing more to chase than it will ever return.
Frames the collection cycle from assessment to enforced recovery.
Groups debtors by value, age, and recoverability to target effort.
Reminders, payment plans, and voluntary compliance measures.
Applies liens, garnishment, and seizure within legal boundaries.
Organises the debt unit workflow and case assignment.
Tracks collection ratios, arrears aging, and recovery rates.
Debt management and collection officers, revenue office managers, and enforcement teams in tax administrations.
Experience in debt management, collections or taxpayer services. No formal qualification required.
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